The overall job purpose involves:

Handling phone queries from third parties and borrowers and their representatives
Allocating and appropriately responding to post.
Updating internal computer systems
Providing accurate Management Information on a daily basis
Ensuring adherence to relevant compliance & regulatory requirements
Develop and maintain documentation of end to end processes
Operations technical support / administration (inc workflow control)

Skills required to undertake the role:

-Arrears or Collections experience
-admin based experience
-supplier and / or customer contact experience
-attention to detail
-Debt Manager experience - ideal but not essential


Hays Accountancy & Finance is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.com

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