Im looking to relocate from London to Cardiff, and am looking for work in the customer service/hospitality sector, preferably in a face to face role where I am dealing with people in person. I'm looking for a role that is varied and that offers a challenge where I can utilise my skills and experience from the last 20 years to enhance and imrpove myself and the organisation I work for.

I am looking for a new challenge. I am a people person and love to help and organise. My work experince to date has been varied and very rewarding, from bar and club promotion, working in the retail sector, call centre supervisor, business and finance administration and working as concierge for high-profile clients.

Having recently returned (May 2008) to the UK from a 2 year round the work travel I firmly beleive that my experience and previous skills would be of great benefit to an organisation that is customer focused.

My CV has been copy/pasted and references can be provided on request.

I look forward to hearing from you soon.

Morgan Paulle


PROFILE

A proficient, friendly and experienced customer service individual in corporate, hospitality and entertainment sectors. Always willing to take on new challenges, forward thinking with superb organizational skills, friendly, outgoing with a professional can do approach. Able to lead and motivate a team in the work environment.

CAREER HISTORY

Jun 08 – Present Customer Service Expert – Moonpig.com
Answer and reply to customer phone calls and emails.
Acting supervisor in manager’s absence.
Interviewing and training of new staff. Any other duties as required.
Office event and function organiser.

Apr 06 – May 08 Round the world travel/work
Europe, North America, New Zealand, Thailand, Australia, South Africa.

Oct 03 – Mar 06 Office Administrator, Ecolab Pest Control, Surrey Quays
Control & management of technician’s diaries for private clients.
Covering Office Manager Duties whilst on maternity leave.
Customer complaint investigation to completion and outcome.
Handle 50-100 incoming calls in respect of customer bookings and technical enquiries relating to pest control.
Process sales representative’s quotes, and invoice clients on completion. Control of local authority contract bookings.

Sept 02 – Sept 03 Second Concierge, HPR Ltd, Knightsbridge, London (one year contract)
Second in charge of exclusive Knightsbridge residential complex
Sole supervision/management of maids, porters and contractors
Responsible for arranging travel and entertainment bookings and any other request of residents and their guests.
First point of contact in the event of emergencies, or any other situations that may have arisen with building management.

Sept 01 – Sept 02 Business & Finance Administrator, Renaisi Ltd, Hackney, E9
Record and update on internal financial database systems for clients and fund raising events.
Close working relations with accounts department and project leaders for fund raising events and EEC funding appraisals.
Working with PR & Marketing Director on venue hire, press releases, designers and clients for charity events and European Union and Investment Bank funded projects.

Sept 00 – Sept 01 IT Purchasing Administrator, Barkers HRA, London (Agency contract)
Implemented and managed an IT purchasing strategy for the Barkers Norman Broadbent group of companies.
Monitor and track movement of IT equipment, raise orders from preferred suppliers for ad-hock and specific build projects.
Prepare reports and costing on “specific build” projects and present to project leaders, managers and IT Director.
Liaise with IT staff on equipment moves, license up-dates and fault reports by BNB staff.

1999 – 2000 Office Administrator, Staple Dairy Products, Kent (business ceased)
Arranging and booking of consumable haulage across continental Europe for and import/export dairy company.
Analysis reporting and preparing technical specification reports for EEC custom and Excise enforcement divisions.
Liaise with governing EEC offices on import/export documents
Three half days per week working with the European Business Manager – travel, diary management and any PA duties required.

1993 – 1999 Senior Telephone Agent, Westminster City Council, London
Shared responsibility in a team of three for training and monitoring new staff in a 60 position based call centre dealing with the 1991 Road Traffic Act. Handling 100-200 incoming calls each on daily basis.
Acting duty supervisor when required
Working with the Met Police, Local Authority contractors and TfL on road closures and special event parking within Westminster boundary.
Informing residents, visitors and contractors on parking permit and parking regulations as well as PCN appeals.
Instigated and monitored a staff Rota to cover a 24/7, 365 day operation.

1989 – 1993 Department Administrator, Selfridges Ltd, London
Manage all stock movement for the major appliances dept, customer and supplier deliveries to store and home.
Handle customer enquiries and complaints.
Prepare kitchen design plans and schematics for designers.

1986 – 1989 Tesco Store Ltd – Assistant Fresh Provisions Manager.
Fresh provision food service.
Stock ordering, waste management.
Supervisor and staff manager in absence of department head.

1985 - 1986 Freshwater Bay hotels – Isle of Wight. Summer vacancy.
Waiter service, house keeping.

Education & Qualifications 1979-1985 Fane Secondary Modern, Stamford, Lincs
GCSE B English Literature GCSE B English Language
GCSE B Mathematics GCSE B Social Studies
CGSE C History GCSE C Geography

Hobbies/Interests
Gym, reading, travelling, cycling, cooking, cinema, theatre, travel.

Contact details

• Email: Click here to reply to this ad
• Phone: Morgan on 07595 506443

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